Need help with your ice maker? We're here for you.

Your product comes with clear instructions for use and daily maintenance guidelines. Should you need further assistance, please reach out through the official contact information listed in the manual.

Are small holes or slight indentations on top of ice spheres normal?

Yes, they are! During the freezing and releasing process, small holes, slight indentations or a few bubbles can form on the top. This is a natural characteristic of the molding process and doesn't affect the cooling performance and drinking.

Do ice spheres keep drinks colder longer?

Compared to crushed ice, large spheres are great for whiskey and cocktails. Melting speed varies with temp and ice condition. For longer‑lasting results, freeze them after making.

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